Course Information

Introduction

Workplace Coaching Skills teaches managers how to improve performance through focused, practical conversations. The course pairs brief frameworks with guided practice and feedback. Participants learn to diagnose performance gaps, set concrete development actions, and maintain momentum. Strong coaching reduces repeat problems and supports employee retention.

Objectives

1. Lead a structured one-on-one coaching conversation that moves from observation to agreed actions within 30 minutes.
2. Use targeted questions and active listening to surface root causes and employee strengths.
3. Deliver feedback that links behaviour to impact and motivates ownership of change.
4. Create measurable development plans with short-term checkpoints and clear follow-up responsibilities.
5. Apply coaching techniques in remote and hybrid settings and track progress between sessions.

Who Should Attend?

1. First-line managers and team leaders who run regular performance conversations.
2. Project managers responsible for developing team members.
3. HR business partners and talent development advisors who design coaching programs.
4. Senior individual contributors who mentor peers (for example, lead engineers, senior clinicians).
5. Customer success managers and sales managers who coach for measurable performance.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.